Beam e-scooters
We are thrilled to announce that Beam e-scooters have arrived in Geraldton! Take a look at the FAQ's below to learn more about how you can get your hands on one and experience our great City in a whole new way 👇
Frequently Asked Questions
How will the e-scooters operate in the local community?
E-scooters will provide an accessible and flexible transport option for visitors and residents to explore more of the City and improve transport access and connectivity.
Beam’s e-scooters will improve links between significant precincts across the City of Greater Geraldton, including the Geraldton and Beresford Foreshores, the Geraldton CBD, Bluff Point, Wonthella and Wandina. Beam’s e-scooters are equipped with state-of-the-art systems and geofencing technology, which ensures that the e-scooters remain in the Operating Area and can be speed limited and prevented from riding and parking in particular areas.
What are the e-scooter rules and laws in Western Australia?
E-scooters are governed by state legislation. This covers where you can ride, speed and age limits, and other legal requirements. We highly recommend you read more about the rules in Western Australia here as non-compliance can result in prosecution by the police.
How do I get started on a Beam?
Beam’s e-scooters can be accessed via their Beam app. The Beam app can be downloaded from Apple and Google Play stores. Instructions on how to get started are included in the app.
How do I contact Beam’s Customer Service team?
For general enquiries, you can contact Beam’s support team through the Support button on the main menu.
For enquiries regarding specific trips please do the following.
- Enter "Trip History" in the main app
- Select the ride you have a dispute or question
- Click on "Get Help" under the trip details
- Click ‘Chat with Us’
You can also visit the Website: https://www.ridebeam.com/help or alternatively email: support@ridebeam.com
How do I report an incident or badly parked e-scooter?
If a Beam e-scooter is parked badly or causing an obstruction, report this to beam via the following channels:
- Messaging Beam via the Beam App (this is the fastest way!)
- Emailing: support@ridebeam.com
- Phone: 1300 507 676
When contacting Beam , please include:
How do I report an e-scooter rider on a Beam?
If you have a concern or complaint about a rider on a Beam, immediately register your complaint with Beam’s Customer Service team via Beam’s or email. Please provide the vehicle registration number (if possible) and as much detail as possible on the behaviour (ie, location, time, regularity). If the rider is breaking the law, please also refer the matter to the police.
If the complaint is about a rider on a privately owned e-scooter, then please refer the matter to the police.
Am I covered by rider insurance?
Beam provides personal accident insurance and third-party insurance for registered riders, provided the rider adheres to the relevant legislation governing e-scooters (e.g. minimum age requirement). If you have been in an accident, please contact emergency services if required and Customer Support via email or in-app message.
Where can I park and ride my Beam e-scooter in Geraldton?
You can view the permitted riding area in the Beam App.
In Geraldton City Centre, e-scooters must be parked in designated parking stations, which are clearly marked in the app. Riders who end their trip outside these stations may be fined.
Outside the city centre, e-scooters should be parked upright and neatly, kerbside, without obstructing pathways, access points or tactile ground surfaces. Please always park responsibly and considerately and do not park on private property.